Loader errors

Detailed instructions on how to solve errors before or after starting the bootloader

Errors when trying to open the loader

System Error

This image is an example and may vary!

This error means that you are missing Microsoft Visual C++ base libraries

Microsoft Visual C++ libraries must be installed

https://aka.ms/vs/17/release/vc_redist.x64.exeaka.ms

https://aka.ms/vs/17/release/vc_redist.x86.exeaka.ms

Error .Net Framework

This image is an example and may vary!

This error means that you are missing the .Net Framework base libraries

You need to install the .Net Framework libraries

Download .NET 7.0 Runtime (v7.0.5) - Windows x64 InstallerMicrosoft

Download .NET 7.0 Runtime (v7.0.5) - Windows x86 InstallerMicrosoft

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Errors during authorisation

Old Windows! Need Win10 21H1 b19043

This error means that you do not have the correct Windows or version.

A suitable Windows and version must be installed

You can find a list of compatible Windows editions and versions here

You can find the Windows installation instructions here

TPM Enabled!

This error means that you have Trusted Platform Module (TMP) enabled

You need to disable Trusted Platform Module (TMP) in the system bios

Video instruction on how to disable TMP

It may have a different name on different motherboards, but it is usually referred to as TMP or Trusted Platform Module.

The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model

No VMX support!

This error means that you have Virtualisation Technology (VMX) turned off

You need to enable Virtualisation Technology (VMX) in the system bios

Video tutorial on how to enable Virtualisation Technology (VMX)

It may have a different name on different motherboards, but it is usually referred to as VMX or Virtualisation Technology.

The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model

No AVX support!

This error means that you have a broken or unsupported AVX processor instruction

Need to replace the processor with AVX support.

You can find out if your processor supports avx here

Legacy BIOS Mode!

This error means that you have Legacy bios mode

You need to change the bios mode from Legacy to UEFI

Microsoft's official manual

MBR2GPTMicrosoftLearn

Video tutorial on how to change bios mode from Legacy to UEFI

The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model

UEFI SecureBoot ENABLED!

This error means that you have SecureBoot enabled

You need to disable SecureBoot in the system bios

Video tutorial on how to disable SecureBoot

The video author's bios interface may be different from yours. To make your search easier, use the search engine to find a solution for your motherboard model

Error: Connect to server

This error means that you have a poor connection to the product servers or no connection at all

Must use a VPN when launching the product, also the product may not work or be temporarily unavailable, check the newsfeed or contact the seller

Frozen product!

This error means that the product is temporarily unavailable or frozen for update

Check the news feed or contact the seller

Wrong game key!

This error means that you are using the wrong loader from another game of our product.

Each product has its own loader

Use the required loader

Key has expired!

This error means that your key has expired

A new key must be used

Bad HWID!

This error means that the binding of the product to your computer has broken. This can happen for many reasons, from using a spoofer to changing the hardware or components of your computer.

You need to contact the seller to reset the binding

The product can be used only for 1 computer! Activation of the product after resetting the binding on another computer from another city will result in blocking of the key.

Bad res data!

This error means that you have a poor connection to the product servers or no connection at all

Must use a VPN when launching the product, also the product may not work or be temporarily unavailable, check the newsfeed or contact the seller

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Launch errors

Get boot part desc failed!

This error means that your boot partition is damaged or not functioning correctly.

You need to restore the boot partition using this guide

Boot part not GPT!

This error indicates that your boot partition is using MBR.

You need to convert the boot partition from MBR to GPT.

Video tutorial on converting the boot partition from MBR to GPT.

The BIOS interface in the video may differ from yours. To make it easier to navigate, use a search engine to find instructions specific to your motherboard model.

Boot part wrong FS!

This error means that your boot partition is damaged or not functioning correctly.

You need to restore the boot partition using this guide

Get boot part MP failed!

This error means that your boot partition is damaged or not functioning correctly.

You need to restore the boot partition using this guide

Get boot part desc failed!

This error means that your boot partition is damaged or not functioning correctly.

You need to restore the boot partition using this guide

Wrong boot part size!

This error means that your boot partition does not have the standard size.

It is recommended to contact technical support so that specialists can resolve the issue remotely. For a quicker solution, you can also reinstall Windows yourself.

You can find a list of compatible Windows editions and versions here

You can find the Windows installation instructions here

No free space

This error means that your boot partition is full.

It is recommended to contact technical support so that specialists can resolve the issue remotely. For a quicker solution, you can also reinstall Windows yourself.

You can find a list of compatible Windows editions and versions here

You can find the Windows installation instructions here

BP: Fail to del files!

This error means that your boot partition is damaged or not functioning correctly.

You need to restore the boot partition using this guide

ERR: Wrte data!

This error means that your boot partition is damaged or not functioning correctly.

You need to restore the boot partition using this guide

Get boot part MP failed!

This error means that your boot partition is damaged or not functioning correctly.

You need to restore the boot partition using this guide

Error: hvix64/hvax64 not found!

This error means that you are missing the Windows files hvix64 for Intel or hvax64 for AMD.

You need to restore the Windows system files using the commands below.

Open the Command Prompt as an administrator and enter the following command.

CMD

sfc /scannow

Wait until the loading is complete, then enter the following command.

CMD

dism /online /cleanup-image /restorehealth

After the loading is complete, the PC will restart, and you should launch the product following the instructions.

If the error persists after entering these commands, only a clean reinstallation of Windows will help.

Blue Screen (BSOD)

Stop code: XBOX VMCTRL CS TIMEOUT

This error means that your BIOS is damaged or not functioning correctly.

You need to restore the BIOS settings.

Reset the BIOS to factory defaults.

• Restart your computer.

• Enter the BIOS/UEFI (usually by pressing Del, F2, F10, or Esc during startup, depending on the manufacturer).

• Find an option like “Load Setup Defaults”, “Load Optimized Defaults”, or “Restore Factory Settings”.

• Confirm the reset and save the changes (Save & Exit).

Enabling hardware virtualization

• For Intel (VT-x):

  1. In the BIOS, go to the Advanced, CPU Configuration, or a similar section.

  2. Find Intel Virtualization Technology (VT-x) and enable it (Enabled).

• For AMD (AMD-V):

  1. In the BIOS, go to the Advanced, CPU Configuration, or Processor Settings section.

  2. Enable SVM Mode or AMD-V (Enabled).

Enabling additional virtualization features

• For Intel (VT-D):

  1. In the same BIOS section, find Intel VT-d and enable it (Enabled).

• For AMD (KVM / IOMMU):

  1. Find IOMMU or KVM and enable it (Enabled).

Save and Exit

• Click Save & Exit to save the settings and exit.

• The computer will restart with the virtualization features enabled.

Done! You have successfully restored the BIOS settings.

Stop code: gdrv3.sys

This error indicates that a GIGABYTE utility is causing a blue screen on your system.

You need to uninstall all GIGABYTE utilities from your PC, for example:

• Gigabyte EasyTuneEngine

• GIGABYTE App Center

• RGB Fusion / RGB Fusion 2.0

• System Information Viewer (SIV)

• Other GIGABYTE utilities